Me: Hi, I was charged on my account although I've already moved and ended my internet services.
Phone Guy: Oh, yeah I see. That wasn't supposed to happen. The refund will take four to six weeks.
Me: Four to six weeks? If I took four to six weeks to pay my bill I will get a late fee. Can I charge you a late fee?
Phone Guy: long pause. Umm.. no 'mam, you can't.
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